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The Economic Squeeze

Caught in the middle?

Today, many small businesses are caught in the middle of a situation that is governed by macroeconomics and broader market issues, and as such, there is very little control or correction they can apply to the business environment.

On one hand, due to the economy, clients are not capable of absorbing higher prices and are always under pressure to reduce their costs of goods and services, which in turn puts pressure on revenues, forcing revenue to grow at a slower pace, and in the case of many companies, even flatten or decrease.

One the other hand, companies' operational costs have increased dramatically across the board, while inflation continues, unchecked, despite the recessionary climate. In addition, some cost items, such as existing employee salaries do not float with the recessionary curve and only have upward pressures. In other words, as companies make less revenue, they can't in turn offer lower salaries. Salaries remain fixed and only grow for typical employees.

As a whole, it often takes several months, and often years, for inflation to adjust correctly to reflect market conditions.  Therefore a typical business owner feels the effects of inflation when it comes to the costs, but feels the effects of recession when it comes to revenue and income.

The Economic squeeze occurs where your growth in revenue/profit is at a much slower curve than the growth in your fixed and variable costs. In other words, a typical business owner is paying higher prices while making less revenue.

The Way Out
Small businesses have to constantly be in control of the balance between income and expenditures, especially in an economic downturn. I liken expenditures (and debt) to gaining weight. It is so easy to gain weight, yet it is so hard to shed old habits and lose the pounds. Every successful weight program calls for a "healthy lifestyle change" as opposed to a quick fad diet, so that the effects can be long-lasting.

The same applies to small businesses. Look for healthy lifestyle changes as opposed to rash or quick actions. For instance, empowering people to increase their efficiency is a great start to a "healthy lifestyle change".  By comparison, an unhealthy change, for instance, would be a massive reduction in force (RIF) which often has the side effect of forcing talented employees to search for new jobs to battle uncertainty. Such companies, often shortly after the RIF, hire new staff and have to once again invest in the employee learning curve. This arguably is not the best approach.

And similar to a weight loss program, the biggest nemesis is change. Those who fear change and continue with business as usual are doomed to having the road being their driver and will have little control in deciding their own destiny.

We have dedicated our company to developing Software as a Service that both reduces costs and increases efficiencies; however, this advice is not limited to our solution. In any industry, there are ways to remove extraneous costs and increase efficiencies.

It Takes a Team to Implement a Success Plan: Your Team
A "healthy lifestyle change" is the only way out of the "Economic Squeeze".  Companies who consciously try healthy lifestyles have a definite competitive advantage over others. However, the change has to be embraced, bought in, adopted and grokked by the entire team.

Every small business owner today has eyes on two goals:

  • Increase Recurring Revenue
  • Decrease Recurring Costs

Discuss these ideas with employees and ensure that these are their goals as well. Ask them for ways to improve the efficiency in their area of work. Look for automated solutions.

Share every success, every loss, run an open company with no secrets, and your employees will take ownership. If your employees are more "members of the team" than typical employees, you are already ahead of the curve. However, continue down this path, surround yourself by smart people and listen to them. Ways to improve operations, and approaches to reducing costs are often more apparent to those closest to the problem, the staff!

More Stories By Siamak Farah

Siamak Farah is the founder and CEO of InfoStreet, a leading provider of Small Business Software as a Service (SaaS). Active in its day-to-day management, Siamak has assembled and leads a seasoned team of industry professionals at InfoStreet. Widely regarded as a SaaS pioneer, as early as 1994, InfoStreet began shaping a vision, a team and a technology which is now transforming the way business gets done. As president of one small publicly listed software development firm and the chief operating officer of another, Siamak has extensive small business management knowledge. This, combined with years of experience as a software developer, places him in the unique position of having hands-on knowledge of technical, marketing and management issues, the very combination required for a successful Software as a Service provider. Prior to founding InfoStreet in 1994, Siamak worked at NeXT Computer, side-by-side with industry visionaries. During his six years at NeXT, his responsibilities grew from technical sales and marketing to district sales management. Before joining NeXT, Siamak was the Chief Operating Officer of Microstat Development Corporation. During that time, he was responsible for the day-to-day operation of this publicly listed R&D firm. Siamak began his career at Vertigo Systems International. During his time at Vertigo, he was instrumental in its growth from a startup with just six people to a full-fledged business employing over 70 individuals. The positions held by Siamak span the gamut of those required in the operation and management of a software development company. Siamak set out to experience these roles by deliberate design. At the age of 22, he already had a vision to create a software development firm. Leaving nothing to chance, Siamak systematically chose positions that would provide him with experience in all facets of a software business: development, customer service and training, executive management and finance, and sales and marketing. Having been in the industry for more than 25 years Siamak has striven to include a cutting edge technological vision in his work. As evidence, Siamak has been and continues to be active in the envisioning and creation of forefront technology. 3D-animation, Internet technology, and object-oriented programming, and Software as a Service are just a few leading edge technologies to which Siamak has actively contributed. A member of the Society of Industry Leaders, Siamak is a frequent speaker at conferences that focus on the Internet and SaaS such as ISPCON, INBOX: The Messaging Industry Event, the Layered Technologies Pact conference, SoftLetter’s SaaS Univeristy and more.